Together We Create Opportunities

Be a part of the Genesis family

Vision

Our vision here at Genesis, is to be known as the best interaction service provider.

Work & Work

We strive to implement new ideas and we execute them.

Expert

We prioritize customer and client happiness and strive to provide an extraordinary experience to our clients, customers, and staff at all times

What we offer

INCOMING CALL ANSWERING

For firms that only require message taking, incoming call answering is a cost-effective service. A Cheaper Alternative Wonderful Customer Service, No Answering Machines, 24/7

EMAIL & LIVE CHAT SUPPORT

An excellent option to respond to questions from website visitors right away is managed live chat. We'll see to it that the live chat function on your website is active 24/7/. An organized crew to run your live chat service.

Net Promoter NPS

Customer Effort Score (CES)

Customer Satisfaction (CSAT)

General Questions

Company security

All servers and infrastructure is monitored and maintained ensuring your data and access stays where it belongs-. To you. Our security features includes:

Complete background check on all staff members.

Monitored internet traffic through a state-of-the-art firewall

Lockdown USB ports

Remote access Teamviewer/Anydesk

Firewall management to block unwanted sites and streaming sites promoting seamless and efficient class operations

Access to VPN and remote desktop login (if preferred)

24hr onsite security detail

All \\servers and infrastructure is monitored and maintained ensuring your data and access stays where it belongs-. To you. Our security features includes:

Our Company

Genesis is made up of a group of call center veterans with more than ten years of expertise. Genesis is a call center that handles business from all over the world.